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About 511NY

511 New York is the free, official one-stop, all-encompassing telephone and Web service offering
information on transportation services and conditions throughout New York State. This information is
available 24 hours a day, seven days a week.

511 is the national three-digit phone number reserved for travel information. The phone service is an interactive voice system reachable by landline and cellular phones and driven by a user's voice or phone keys. A personalized TransAlert subscription service provides notifications of major incidents and can be customized to give alerts by county.

Service became available statewide in June 2009, with a mobile website, mobile applications for the BlackBerry and Android, and the MY511NY enhancements announced in 2010.  Additional enhancements are expected throughout 2011.

New York State's 511 services aim to meet the specialized needs of commuters, long-distance and through travelers, tourists and commercial vehicle operators.

With an easy way to find trip-planning resources, traffic conditions, weather updates and alternative transportation information, 511 NY helps you control your travel so you can travel smarter. Save time and money and reduce stress.

The system helps all travelers, even those who don't use the service. When you and others use 511 NY to avoid a traffic jam, highway incident or other congestion, you reduce the traffic load at the problem location. Emergency responders can reach the scene more easily and drivers who are stuck in congestion caused by an accident can get out faster.

By making it simple for you to learn about and to start using alternative transportation options  such as carpools, vanpools, ride-sharing, buses, trains, ferries, bicycling and more; 511 NY can help to reduce overall traffic congestion, air pollution and energy use.

511 NY is groundbreaking in bringing together a multitude of transportation information available in New York State in one easy-to-use portal. With 511 NY, you no longer need  many individual phone numbers and Web sites.

New York's transportation agencies, who provide the information that drives the 511 NY system, have made this service possible. 511 NY was developed through the leadership of the New York State Department of Transportation.

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The New York State Department of Transportation (NYSDOT) provides the 511 NY Web site for informational purposes only. The Department makes neither warranties, guarantees nor representations of any kind as to the content, accuracy or completeness of the information contained in either its Web site or in the sites of any links it provides herein.

Web site materials are compiled from a variety of sources; they are subject to change without notice from the Department. NYSDOT is not responsible for the accuracy of the advertising for any commercial services or products contained herein.

The Department does not endorse services and products; no such endorsement should be implied by the presence of advertising on its Web site.

The 511 NY Web site has many links to other organizations, such as commercial entities, educational institutions and non-profit associations. While we offer these electronic linkages for your convenience in accessing travel and transportation-related information, please be aware that when you exit the 511 NY Web site, the privacy policy in effect for the 511 NY Web site may not be the same as that on other Web sites. In addition, NYSDOT cannot attest to the accuracy of information provided by linked sites. Linking to a Web site does not constitute an endorsement by NYSDOT or any of its employees of the sponsors of the site or the products presented on the site.



Thank you for using the services of the New York State Department of Transportation’s 511NY travel information service.  511NY, including those websites, telephone or mobile based applications and services that are part of the program, is designed to make it easier and more efficient for individuals and businesses to access timely information about traffic and travel conditions in New York State.  The New York State Department of Transportation (NYSDOT) recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they use 511NY.

NYSDOT does not collect personal information about you or your browsing or calling session with 511NY.  Because this privacy policy applies only to 511NY, you should examine the privacy policy of any website, service, or application, including those of other state agencies, that you access using 511NY.